Terms and conditions

TERMS and CONDITIONS

CUSTOMER SERVICE

TERMS AND CONDITIONS OF USE

1. Terms

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are  prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

2. Use License

  •         Permission is granted to temporarily download one copy of the materials (information or software) on Salondemers.com web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
  •         modifiy or copy the materials;
  •         use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
  •         attempt to decompile or reverse engineer any software contained on the internet site salondemers.com de Salon Funéraire Maurice Demers Inc.
  •         remove any copyright or other proprietary notations from the materials; or
  •         transfer the materials to another person or “mirror” the materials on any other server.

 This license shall automatically terminate if you violate any of these restrictions and may be terminated by Salon Funéraire Maurice Demers Inc. at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

Salon Funéraire Maurice Demers Inc. makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Salon Funéraire Maurice Demers Inc. does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site Salon Funéraire Maurice Demers Inc. or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall Salon Funéraire Maurice Demers Inc. or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on the  Salondemers.com of Salon Funéraire Maurice Demers Inc.’s  Internet site, even if Salon Funéraire Maurice Demers Inc. or one of its subsidiaries or authorized reoresentative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Revisions and Errata

Salon Funéraire Maurice Demers Inc. does not warrant that any of the materials on its web site is accurate, complete, or current. Salon Funéraire Maurice Demers Inc. may make changes to the materials contained on its web site at any time without notice, but does however commits to update the materials if necessary and within a reasonable time.

6. Links

Salon Funéraire Maurice Demers Inc. has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Salon  Funéraire Maurice Demers Inc. of the site. Use of any such linked web site is at the user’s own risk.

7. Site Terms of Use Modifications

Salon Funéraire Maurice Demers Inc. may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

8. Governing Law

Any claim relating to Salon Funéraire Maurice Demers Inc.’s web site shall be governed by the Canadian Federal and Provincial laws, mainly by the laws of the Province of Quebec (Canada) without regard to its conflict of law provisions.

SHIPPING AND& DELIVERY

Salon Funéraire Maurice Demers Inc.  performs domestic shipments in Québec via Canada Post. No deliveries will be made on Saturday and Sunday. Prices do not include shipping and handling. These will be loaded and shown on the order confirmation. Salon Funéraire Maurice Demers Inc. is not responsible for damages or costs arising from any delay in delivery.

PRIVACY AND SECURITY

When do we collect your personal information?

When you place an order, we ask for certain personal information such as credit card number, email address, shipping and billing addresses and telephone number.

This information allows us to process your order correctly.

Information update

You can, at all time, update your personal information, billing information or preferences, from the ‘my account’ section of our website.

Does Salon Funéraire Maurice Demers Inc. use cookies?

Whenever you browse our website, your browser creates cookies unto your computer’s hard drive. Salondemers.com  uses cookies to memorize information that you provided in order to avoid for you to enter the said  information each time you visit our website. This allows us to continually improve our web site.

Modification of our privacy policy

Any modification to the present policy shall be immediately displayed on our website in order to inform the visitors on the information collected, their use and the circumstances in which they can be disclosed.

 

Policy on Privacy of Customer Personal Information:

Salon Funéraire Maurice Demers Inc. is committed to protecting the privacy and security of your personal information obtained by reason of your customer relationship with Salon Maurice Demers Inc.  This ppolicy explains the types of customer personal information we collect, how it is used, and the steps we take to ensure your personal information is handled appropriately. Our policies and practices have been designed to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and corresponding provincial privacy acts.

 

What is personal information? 
Personal information is information that refers to an individual specifically and is recorded in any form. Personal information includes such things as age, income, date of birth, ethnic origin, medical records and credit records. Information about individuals contained in the following documents is not considered personal information.

  •         public telephone directories, where the subscriber can refuse to be listed;
  •         professional and business directories available to the public;
  •         certain public registries and court records;
  •         certain  other publicly available printed and electronic publications.

Our commitment to your privacy is governed by the following privacy principles:

We are accountable to you.
Salon Funéraire Maurice Demers Inc. is responsible for all personal information under its control, including any personal information that is transferred to third parties for processisng, storage or other purposes. We have employees in each of our business units who are accountable for compliance with these privacy and security principles.

 

We let you know why we collect your personal information.

Salon Funéraire Maurice Demers Inc. identifies the purpose for which your personal information is collected. We do this before or at the time the information is actually collected.

 

We obtain your consent to collect, use or disclose your personal information.

Salon Funéraire Maurice Demers Inc. obtains your consent to collect, use or disclose personal information. The method of obtaining consent is appropriate to the type of personal information being collected, used or disclosed:

  •         Salon Funéraire Maurice Demers Inc. will obtain your express consent (verbal, written or electronic agreement) to collect, use or disclose sensitive personal information such as medical data or personal financial information;
  •         Salon Funéraire Maurice Demers Inc. will use implied consent to collect, use or disclose your personal information where one or more of the following apply:
  •         a customer relationship already exists;
  •         express consent has previously been given;
  •         where the purpose of using the personal information is reasonably apparent to you.

 

We limit collection of your personal information.

Salon Funéraire Maurice Demers Inc. collects only the in formation required to provide products and services to you. If the personal information we require is collected for a reason other than to provide products and services, your consent will be obtained before or at the time the information is collected. Salon Funéraire Maurice Demers Inc. will collect personal information only by clear, fair and lawful means.

Examples of why we collect personal information include:

  •         communicating with our customers generally;
  •         processing your applications;
  •         protecting against fraud and error;
  •         processing and keeping track of transactions, and reporting back to you;
  •         providing products and services requested;
  •          recommending products and services which, according to Salon Funéraire Maurice Demers Inc., will be of interest to you and will provide added value;
  •         complying with legal and governmental requirements.


Policy on protecting customer personal information.

Salon Funéraire Maurice Demers Inc. has committedtoengage in protecting the confidentiality and security of personal information obtained within its customer commercial relations. The actual policy explains the types of personal information that we collect and the way they are used, together with measures taken to ensure they are adequatly treated. Policies and practices established have been designed to comply the Personal Information Protection and Electronic Documents ACT (PIPEDA) and corresponding to provincial privacy acts.

We limit use, disclosure and retention of your personal information.

Salon Funéraire Maurice Demers Inc. uses and discloses your personal information only for the purposes ittwas collected.

Salon Funéraire Maurice Demers Inc.  does not sell or rent personal information to any organisation or person for any reason.

We do not share your personal information with any third party organizations.

We might have to use the services of suppliers from outside Canada. In such cases, your personal information could be treated and kept in other countries and consequently, be subject to divulgation in virtue of the laws of these countries.

Salon Funéraire Maurice Demers Inc. retains your personal information only as long as it is required for our business relationship or as required by federal and provincial laws.

We keep your personal information up to date and accurate.

Salon Funéraire Maurice Demers Inc. keeps your personal information up to date, accurate and relevant for its intended use.

You may request access to the personal information we have on record in order to review and amend the information, as appropriate. In circumstances where your personal information has been provided by a third party, we will refer you to that party (for instance, e.g. credit bureaus. To access your personal information, refer to the How to Contact us section below.

The security of your personal information is a priority for Salon Funéraire Maurice Demers Inc. We take steps to safeguard your personal information, regardless of the format in which it is held, including:

  •         physical security measures such as restricted access facilities and locked filing cabinets; electronic security measures for computerized personal information such as password protection, database encryption and personal identifation numbers;
  •         contractual obligations with third parties who need access to your personal information requiring them to protect and secure your personal information;  

 

  •         We are open about our privacy and security policy.

We are committed to providing you with understandable and easily available information about our policy and practices related to management of your personal information. Thisi policy and any related information is available at all times on our web site, under Privacy and Security or on request.  To contact us, refer to the ‘how to contact us’ section below.

 

We provide access to your personal information stored by Salon Funéraire Maurice Demers Inc.

 

You can request access to your personal information stored by Salon Funéraire Maurice Demers Inc. To contact us, refer to the ‘how to contact us’ section below. Upon receiving such a request, Salon Funéraire Maurice Demers Inc. will:

  •         inform you about what type of personal information we have on record or in our control, how it is used and to whom it may have been disclosed;
  •         provide you with access to your information so you can review and verify the accuracy and completeness and request changes to the information if need be;
  •         make any necessary updates to your personal information.

We respond to oyour questions, concerns and complaints about privacy.

Salon Funéraire Maurice Demers Inc. responds in a timely manner to your questions, concerns and complaiants about the privacy of your personal information and our privacy policies and procedures.

 

How to contact us:

By Email to : Salon Funéraire Maurice Demers Inc Inc. info@salondemers.com
Send  a letter to our Customer Service Department at : Salon Funéraire Maurice Demers Inc., Service des relations avec la clientèle.
Salon Funéraire Maurice Demers Inc.
651, Boul.
Sir-Wilfrid-Laurier,
McMasterville, Québec
Canada, J3G 0K5 
Tél.: 450 467-4780

RETURNS and REPLACEMENTS

Satisfaction guaranteed or your money back. Within fifteen (15) days of delivery of your shipment (excluding flowers) you may return any of your products to Salon Funéraire Maurice Demers for a full refund.

Simply send an email at info.salondemers.com Demands are processed case by case. So simply send an email to
info@salondemers.com. Upon receipt of your email, we will be able to assist you in the processing of your order and in obtaining a return authorization number together with the return address.


 Salon Funéraire Maurice Demers Inc. will then provide you by email a return authorization number, a printable label to be affixed on the box of your product and the return address. You are responsible to properly pack the product and give it to your post office.  A refund will be made within 7 to 14 working days after we receive your return.  


Salon Funéraire Maurice Demers Inc. will refund the price paid, less postage and handling.
Salon Funéraire Maurice Demers Inc. reserves the right to refuse or only partially reimburse if it happens that the article has been consumed in excess of a reasonable limit.

ORDER

The price of our products are shown in Canadian dollars. All orders regardless of their origin, are payable in Canadian dollars and applicable taxes will be added.Salon Funéraire Maurice Demers Inc. reserves the right to change prices  at any time. Products are always billed based on rates in effect at the time of registration of the order.

 Standard Pack (MC Canada Post)
Local : 2 working days or less
Québec : 3 or 4 working days

Xpresspost (Canada Post MC)
Local : the following day
Québec : 1 or 2 working days

You will receive a shipping confirmation number and follow-up number by email when the order has been posted.
We make sure that your articles are well protected. Boxes are large and the objects are well packed.
If a product is damaged during shipping, please consult our return policy.

DISCHARGE RELATIVELY  TO COLOURS AND MATERIALS

Colors of the products posted on our web site are accurate, but they may vary from one screen to the other, according to their configuration. Do not consider them as being 100% exact.
Wood, marble and granite are natural materials. Pictures of articles made of these materials, only serve to give an overview of the product.  Colors may lightly vary, while veins may differ or be absent.
We will endeavour to send you a similar product such as the one posted on our site.

PAYMENT, PRICE AND SALE TAXES

You must effectuate payment of your purchases  by Paypal or credit card only where the buyer accepts to pay the total cost and relevant charges to the purchased product, including taxes, in one payment only. The price of our products is indicated in Canadian dollars.  All orders, regardless of their origin, are payable in Canadian dollars andall applicable taxes will be added.  Salon Funéraire Maurice Demers Inc. reserves the right to change its prices at any time.  Products are always billed based on tariffs in effect at the time of order registration. We are required by law to bill the applicable amount of sales taxes on all products shipped to provinces and territories imposing such a sale tax  and with whom we do business.

CHECK THE STATUS OF YOUR ORDERS

You may check the status of your order by logging into your account login. Should you have any questions regarding your order, please contact us at the following address:
Salon Funéraire Maurice Demers Inc.
651, Boul.
Sir-Wilfrid-Laurier,
McMasterville, Québec
Canada, J3G 0K5 
Tél.: 450 467-4780

UPDATE ACCOUNT INFORMATION

You can update your information in your account by logging into your account connexion. If you have any questions about your account, please contact us at the following address :
Salon Funéraire Maurice Demers Inc.
651, Boul. Sir-Wilfrid-Laurier,
McMasterville, Québec
Canada, J3G 0K5 
Tél.: 450 467-4780


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